Privacy policy

Last updated: October 28, 2026

slofe3d operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). slofe3d is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Cookie choices and Google Analytics 4

We use Consentmo GDPR to manage your cookie choices. You can withdraw consent at any time with effect for the future through Cookie settings: select “Reject all” or disable the relevant optional category and save your selection. Your choice is stored for the browser you use. You may need to make a separate choice on another device or in another browser. Necessary cookies remain enabled. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Deleting browser cookies does not automatically delete data already sent to a provider; your statutory rights to erasure remain unaffected.

Google Analytics 4 is integrated through the Shopify Google & YouTube channel and is used for usage and reach analysis on the basis of your consent. The service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Depending on the feature, it processes technical device and browser information, pseudonymous identifiers, page views, referral sources, interactions, product information and purchase or conversion data. The legal basis is Article 6(1)(a) GDPR and Section 25(1) of the German TDDDG. Google may process data in the United States and other third countries under the applicable transfer safeguards. See Google Privacy Policy.

We have set retention of user-level and event-level data in Google Analytics 4 to 14 months. New activity resets the retention period for the user identifier. This setting applies to the relevant detailed data, not to standard aggregated reports. See Google Analytics data retention.

BigQuery export for purchase and refund reconciliation

To prepare and perform purchase and refund reconciliation, we export event data already collected in Google Analytics to Google BigQuery daily. The dataset location is the European Union. Exported events may include pseudonymous user identifiers, timestamps, page views, interactions, product and transaction identifiers, quantities, amounts, currencies and transmitted consent signals. Separate user-profile exports and streaming exports are not enabled. Under the BigQuery sandbox used for this purpose, exported tables expire after 60 days. The Google Analytics retention setting described above is separate from this export.

After refund transmission is activated, the service keeps a technical processing log to prevent duplicate reporting. It stores hashed order, refund and item identifiers, quantities, a transmission checksum, processing status and timestamps. The original Analytics user identifier and complete event requests are not stored in this log. Log records are automatically cleaned up 180 days after the last status change.

The planned reconciliation service hosted on our IONOS web hosting uses only the purchase and refund information needed for matching: the original pseudonymous Analytics identifier, order, item and refund identifiers, timestamps, quantities, amounts, currencies and the associated analytics-consent signal. This service does not request names, email addresses or shipping addresses. Sending refund events to Google Analytics is enabled only after the original purchase mapping and consent have been verified; missing or conflicting identifiers are not replaced with invented identifiers. Processing supports accurate analysis of consent-based purchases and relies on Article 6(1)(a) GDPR. Your rights to withdraw consent and request erasure remain unaffected. See Google Cloud Privacy Notice.

Pinterest: Shopify integration, Tag and Conversions API

We connect our Shopify store to Pinterest to publish and update public product information, such as images, descriptions, prices, availability and product links, as product Pins. This product catalog is separate from the transmission of personal visitor and event data.

With your consent, we use the browser-based Pinterest Tag and the server-side Conversions API through the Shopify integration to measure store visits and conversions and support interest-based advertising. The provider is Pinterest Europe Ltd., Waterloo Exchange, 3rd Floor, Waterloo Road, Dublin 4, Ireland; Pinterest, Inc., 651 Brannan St., San Francisco, CA 94107, USA, may also process data. Possible data include IP address, device and browser information, cookie and other pseudonymous identifiers, pages visited, referrer, timestamps, product interests, cart and purchase events, product identifiers, amounts and currency. Where available in an event and covered by consent, matching identifiers, particularly hashed email addresses, may also be used for attribution. Hash values are not automatically anonymous. Pinterest may combine the data with its own information and an existing Pinterest account and use it for measurement and to personalize recommendations and advertising.

The legal basis for this analytics and marketing processing is Article 6(1)(a) GDPR. Section 25(1) of the German TDDDG additionally applies where information is stored on or read from your device. We manage the required consent through Consentmo and the Shopify Customer Privacy interface. Server-side transmission through the Conversions API is also subject to consent requirements; it does not replace consent. This applies even when we are not currently running paid Pinterest ads.

You can withdraw consent at any time with effect for the future through Cookie settings: select “Reject all” or disable the relevant optional categories and save your choice. You can also manage personalization in your Pinterest privacy settings. Changing cookie choices does not automatically delete data already transmitted; your statutory rights remain unaffected.

Pinterest may process data in the United States and other third countries. According to Pinterest, applicable transfer safeguards include relevant adequacy decisions, including the EU-US Data Privacy Framework for covered US transfers, and Standard Contractual Clauses for other transfers. Information about recipients, retention and transfer safeguards is available in the Pinterest Privacy Policy; the Pinterest Ad Data Terms also apply.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Katzenpost newsletter and Shopify Messaging

We use Shopify Messaging for our weekly Katzenpost newsletter with cat tips, product ideas and offers, and for the automated welcome email. The provider in the European Economic Area is Shopify International Limited, The Sidings, 4th Floor, Grand Canal Quay, Dublin D02 E7K8, Ireland. Subscription takes place through a Shopify form. We send the newsletter on the basis of your consent under Article 6(1)(a) GDPR.

Subscription, confirmation and consent records

Your email address is required to subscribe. We use double opt-in: after subscribing, you receive an email with a confirmation link. You are added to the confirmed mailing list only after confirming. The welcome discount described on the subscription page is then sent in the welcome email; its conditions are available with the newsletter subscription.

To manage and demonstrate consent, we process your email address, consent status, subscription and confirmation times, subscription source and technical evidence. We document consent to fulfil Article 7(1) GDPR in conjunction with Article 6(1)(c) GDPR. Where evidence is required to establish, exercise or defend legal claims, further retention is based on Article 6(1)(f) GDPR.

No email open-rate measurement

Shopify Messaging is configured to “Do not track”. We do not measure email open rates for our Katzenpost using Shopify Messaging.

Other Shopify metrics remain available. Shopify continues to provide information on link clicks, attributed store visits and orders, delivery, bounces, unsubscribes and spam complaints. This information can be associated with a message or recipient. Our assessment of link clicks and attributed interactions, and our technical sending and mailing-list management, are based on Article 6(1)(f) GDPR. Our interests are reliable sending, prevention of misuse and assessing the relevance of our newsletters. You can object at any time, with future effect, to processing for direct marketing based on legitimate interests, for example by contacting office@slofe3d.de. Optional analytics and marketing technologies used when you subsequently visit our store are also subject to the cookie choices and analytics information in this Privacy Policy.

Unsubscribing and retention

You can unsubscribe at any time using the link in each newsletter or by contacting office@slofe3d.de. Withdrawal does not affect the lawfulness of processing before withdrawal. We use your address for sending until you unsubscribe. We subsequently retain it only where required to respect your objection, demonstrate consent or fulfil legal obligations. Keeping a suppression list to prevent further messages is based on Article 6(1)(f) GDPR. Separate statutory retention requirements remain unaffected.

Shopify and other existing integrations

Shopify processes data on our behalf to provide sending and related functions. Where Shopify processes data as an independent controller for its enhanced services and Shopify Network Intelligence, Shopify’s information also applies. International transfers follow Shopify’s data protection agreements, including applicable adequacy decisions, binding corporate rules or standard contractual clauses. Further information: Shopify Privacy Policy, Shopify Data Processing Addendum and Shopify Privacy Portal.

The previously installed Omnisend app also remains installed in our store. It is not the sending provider for Katzenpost. Its EEA provider is UAB Omnisend, Verkių g. 25C, Vilnius 08223, Lithuania; affiliated entities may operate in the United Kingdom and the United States. For processing within this existing integration, also refer to the Omnisend Privacy Policy and Omnisend Data Processing Agreement. Subscribing to Katzenpost does not constitute additional consent to SMS or web push marketing.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +49 17 48257289 or email us at office@slofe3d.de or contact us at SLOFE3D Inh. Marlene Zimmermann, Greter Straße 28, 26817 Rhauderfehn, Germany. For the purpose of applicable data protection laws, we are the data controller of your personal information.