Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.

To exercise your right of withdrawal, you must inform us at:

of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post, fax or email. You may use the model withdrawal form below, but you are not required to do so.

You may also exercise your right of withdrawal using the electronic withdrawal function provided under “Cancel contract” in the footer of our website. After submitting the withdrawal, you will promptly receive confirmation of receipt by email.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will make the reimbursement using the same means of payment you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods.

End of the withdrawal instructions

Exclusion of the right of withdrawal for personalised goods

The right of withdrawal does not apply to goods that are not prefabricated and for whose production an individual selection or decision by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs. This applies in particular to items that we make with a name or individual wording specified by the customer.

Producing a standard item only after an order is received (print on demand) does not in itself exclude the right of withdrawal.

Your statutory rights in the event of defects remain unaffected.

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Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

(*) Delete as appropriate.